Privacy Policy

Aaserok values the privacy of every visitor and customer. This page explains what data we collect, what it's used for, and who we share it with.

Data we collect

• Name, email, phone number, and shipping address you provide at checkout.
• Name and email from your Google account, if you choose to sign in with Google (optional).
• Order history and communication with our customer support team.
• Technical site-visit data (pages viewed, device) via Umami — analytics that doesn't use cookies and doesn't track individuals across sites.

We never ask for or store your debit/credit card number.

What we use it for

• Processing orders: confirming payment, packing, and shipping items.
• Sending order-related notifications (receipt emails, tracking-number alerts).
• Responding to questions via our contact/customer support channels.
• Improving the site based on aggregated visit data.

Who we share it with

Data is shared only as needed with partners who help us fulfill your order:

• Duitku (a licensed Payment Service Provider) — processes QRIS payments.
• KiriminAja — creates shipping labels and handles parcel delivery.
• Resend — sends transactional emails (receipts, tracking notifications).
• Google — only if you choose to sign in with your Google account.
• Chatwoot — stores conversation history if you use our support chat.

We never sell personal data to anyone.

Security & storage

Data is stored on encrypted servers and protected by firewalls and access restrictions. We keep order data for as long as needed for accounting and after-sales service purposes.

Your rights

You have the right to request a copy, correction, or deletion of your personal data. Contact us via the Contact page to make this request.

Changes to this policy

This policy may be updated from time to time as our services evolve. The date of the last update is always shown above.